Terms & Conditions | Training Services
These Terms and Conditions apply to the provision of training programmes, courses, events, private training, employer training and related training services and materials provided by CEO Academy.
CEO Academy is a training initiative of the Consolidated Employers Organisation (“CEO”).
By submitting a booking request, requesting or accepting a quotation, accepting an invoice, making payment, attending or participating in a CEO Academy training programme, course or event, or otherwise using CEO Academy’s training services, you agree to be bound by these Terms and Conditions.
1. DEFINITIONS
For purposes of these Terms and Conditions:
“CEO” means Consolidated Employers Organisation with Registration No. LR 2/6/3/377, registered as an employers’ organisation under the Labour Relations Act 66 of 1995.
“CEO Academy” means the training academy and training services operated by or on behalf of Consolidated Employers Organisation.
“Delegate” means the individual person attending or intending to attend a Training Programme/Course/Event.
“Employer” means an organisation or business that purchases or arranges training for one or more of its employees, representatives or other delegates.
“Member” means a person or organisation that qualifies as a member of CEO in accordance with CEO’s membership requirements and records.
“Non-Member” means a person or organisation that is not a CEO Member.
“Training Programme/Course/Event” means any training programme, course, seminar, masterclass, workshop, webinar, online event, in-person event or other educational or training offering provided by CEO Academy.
“Private Training” means a training programme or course arranged specifically for an employer, organisation, other entity or natural person and which may be customised according to their requirements.
“Booking Request” means a request submitted to CEO Academy to attend, purchase or arrange a Training Programme/Course/Event or related training service.
“Quotation” means a written quotation issued by CEO Academy setting out proposed pricing, services and applicable conditions.
“Invoice” means an invoice issued by CEO Academy for amounts payable in respect of a Training Programme/Course/Event, Private Training or related service or product.
“Preliminary Registration” means the registration status allocated to a Delegate after the applicable booking has been received and processed by CEO Academy, pending payment, and subject to any outstanding requirements.
“Registration” means the registration status allocated to a Delegate after the applicable booking and payment have been received and processed by CEO Academy, subject to any outstanding requirements.
“Training Materials” means any presentations, manuals, guides, workbooks, templates, notes, digital documents, recordings, videos, graphics, course content, examples, resources or other materials supplied or made available by CEO Academy.
2. APPLICATION OF CONSUMER-PROTECTION LEGISLATION
These Terms and Conditions apply to all services provided by CEO Academy. The Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) and other consumer-protection legislation will apply only where, and to the extent that, such legislation applies to the relevant purchaser or transaction. The cooling-off right in clause 5 applies only where section 44 of ECTA applies.
Where such legislation does not apply, the relationship between CEO Academy and the purchaser will be governed by these Terms and Conditions and any applicable Quotation, Invoice, booking confirmation or other written agreement.
Any mandatory statutory provision will prevail over these Terms and Conditions to the extent of an inconsistency. Nothing in these Terms and Conditions excludes or limits liability for fraud, willful misconduct, gross negligence or any liability that may not lawfully be excluded or limited.
3. ABOUT CEO ACADEMY
CEO Academy provides professional training and development services with a specialised focus on areas including:
- Dispute Resolution;
- Collective Bargaining;
- Labour Law;
- Employment Law;
- Business Law;
- Industrial Relations;
- Workplace relations;
- Management and employer-related training; and
- other related business, labour and employment topics.
CEO Academy aims to provide practical, professional and relevant training to employers, managers, employees, members, prospective members and other delegates.
Training may be designed and presented by CEO Academy and, where applicable, by affiliated business partners, subject-matter specialists, facilitators, presenters and other appropriately qualified professionals.
4. SERVICES OFFERED
CEO Academy offers, amongst other things:
- paid employer and staff training;
- scheduled public Training Programmes/Courses/Events;
- online training;
- in-person training;
- masterclasses and workshops;
- Private Training;
- customised employer training;
- training bundles and special training offerings;
- related Training Materials; and
- other related training services and products.
The current Events & Training Schedule is available at:
https://ceo-academy.org.za/courses
Private Training offerings may be made available separately and may be subject to a specific proposal, quotation or agreement.
CEO Academy reserves the right to introduce, amend, suspend or discontinue Training Programmes/Courses/Events, services or related products from time to time.
5. BOOKING REQUESTS
A Booking Request may be submitted through the CEO Academy website or through another approved CEO Academy communication channel.
The submission of a Booking Request:
- does not automatically guarantee a seat;
- does not constitute confirmation of registration;
- does not constitute acceptance by CEO Academy; and
- does not create an entitlement to attend a Training Programme/Course/Event.
- CEO Academy may, depending on the nature of the Booking Request, issue either a Quotation, Invoice or other written communication setting out the applicable arrangements.
CEO Academy reserves the right to decline a Booking Request where, amongst other things:
- the Training Programme/Course/Event is fully booked;
- the Training Programme/Course/Event has been cancelled or postponed;
- the Delegate does not qualify for the applicable programme or pricing;
- required information has not been provided; or
- other reasonable operational or commercial circumstances apply.
6. ELECTRONIC TRANSACTIONS AND COOLING-OFF RIGHTS
Where a Training Programme/Course/Event or related service is booked through the CEO Academy website or by another electronic means, the transaction will be subject to the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), where applicable.
Before submitting an electronic Booking Request, the purchaser will be provided with an opportunity to:
- review the details of the proposed booking;
- identify and correct any errors; and
- withdraw the Booking Request before its final submission.
Where section 44 of ECTA applies, a consumer may cancel an electronic transaction for the supply of services, without reason and without penalty, within seven (7) days after the date on which the agreement was concluded.
Where a consumer lawfully cancels an electronic transaction under section 44 of ECTA, CEO Academy will refund payments made by the consumer within thirty (30) days after the date of cancellation.
The cooling-off right may not apply where an exclusion recognised by ECTA applies, including where performance of the service begins, with the consumer’s consent, before the end of the applicable seven-day cooling-off period.
Where a Training Programme/Course/Event is scheduled to commence within seven (7) days after the electronic agreement is concluded, CEO Academy may request the purchaser’s express consent for the training service to commence during the cooling-off period.
Nothing in these Terms and Conditions limits any mandatory right available to a consumer under ECTA or other applicable consumer-protection legislation
7. QUOTATIONS
Where a Quotation is issued:
- the Quotation will be subject to any validity period stated on it;
- the Quotation may be subject to seat or programme availability;
- pricing and other terms will be as specified in the Quotation; and
- acceptance of the Quotation may be subject to CEO Academy’s written confirmation.
A Quotation does not constitute a final booking confirmation unless expressly stated otherwise by CEO Academy.
CEO Academy reserves the right to correct typographical, pricing or other errors in a Quotation where reasonably necessary.
8. INVOICING AND PAYMENT
Once a Booking Request has been accepted or otherwise approved by CEO Academy, an Invoice will be issued for payment.
CEO Academy does not debit payment cards.
Payments must be made directly by the Member, Employer, Delegate or other party responsible for payment, using the payment instructions reflected on the applicable Invoice.
Unless otherwise agreed in writing, payment must be received by CEO Academy by the payment due date stated on the Invoice.
The party responsible for payment remains liable for the Invoice amount, irrespective of whether payment is made by the Delegate, the Employer, the Member, or another third party.
9. CONFIRMATION OF REGISTRATION
The booking process operates as follows:
Booking Request → Quotation and/or Invoice → Booking Acceptance → Preliminary Registration → Payment → Registration Confirmation
The issue of a Quotation or Invoice does not, by itself, constitute confirmation of the Delegate’s registration.
Only once payment has been received by CEO Academy will the Delegate’s Registration be confirmed, subject to seat availability and any applicable programme requirements.
CEO Academy may release a seat where payment has not been received within the applicable payment period.
CEO Academy may require proof of payment where reasonably necessary.
Payment of an Invoice relates only to the Training Programme/Course/Event identified on that Invoice and does not automatically entitle a Delegate to attend another programme, course, event or date.
10. NO PAYMENT, NO ATTENDANCE
Unless CEO Academy has expressly agreed to alternative payment arrangements in writing:
A Delegate will not be entitled to attend a paid Training Programme/Course/Event where the applicable Invoice has not been paid in full.
CEO Academy may withhold:
- attendance;
- online access credentials;
- joining links;
- Training Materials;
- certificates; and/or
- other event-related services
- until applicable payment requirements have been satisfied.
11. LATE OR OUTSTANDING PAYMENTS
Where an Invoice remains unpaid after its due date, CEO Academy may, subject to applicable law:
- suspend or cancel the booking;
- withhold Preliminary Registration and/or Registration;
- withhold access to online or in-person training;
- withhold Training Materials;
- withhold certificates;
- allocate the seat to another Delegate; and/or
- take reasonable steps to recover amounts legally due.
The cancellation of a booking does not automatically extinguish any payment obligation that has already become due and payable, after Preliminary Registration is confirmed.
CEO Academy reserves the right to recover reasonable costs incurred in the collection of overdue amounts, where legally permissible.
12. PRICING
Prices displayed on the CEO Academy website, applicable Quotation or Invoice will apply to the relevant Training Programme/Course/Event or service.
Unless otherwise stated, prices are quoted in South African Rands (ZAR) and include VAT where applicable.
CEO Academy reserves the right to change prices from time to time.
Where a valid Quotation has been accepted within its stated validity period, the pricing in that Quotation will apply, subject to the conditions stated therein.
13. MEMBER AND NON-MEMBER PRICING
Where different pricing is offered to Members and Non-Members, the applicable Member price will only be available to persons or organisations that qualify for the relevant Member rate.
CEO Academy may verify membership status.
Where a Member rate has been incorrectly applied, CEO Academy reserves the right to correct the applicable price before final confirmation or to issue an additional Invoice for the difference.
14. DISCOUNTS, MULTIPLE-DELEGATE RATES AND SPECIAL OFFERS
CEO Academy may offer:
- Member discounts;
- multiple-delegate discounts;
- additional-delegate discounts;
- early-bird rates;
- promotional pricing;
- training bundles;
- special offers; and
- other discounted pricing.
Such discounts are subject to the specific terms communicated for the applicable Training Programme/Course/Event.
Unless expressly stated otherwise, discounts may not be combined.
CEO Academy reserves the right to correct pricing where a discount has been applied incorrectly.
15. TRAINING BUNDLES
Where CEO Academy offers a Training Bundle consisting of multiple Training Programmes/Courses/Events, the Bundle will be subject to the terms communicated at the time of purchase.
Unless otherwise expressly agreed:
- a Bundle is treated as a single commercial offering;
- the cancellation of an individual component does not automatically entitle the purchaser to a proportional refund and will be dealt with in accordance with the applicable cancellation provisions;
- Bundle discounts may not be applied retrospectively;
- unused Bundle components may not automatically be exchanged for cash; and
- where CEO Academy cancels or materially changes a component, CEO Academy may provide an alternative date, alternative programme or other appropriate remedy.
Any specific Bundle terms communicated with the relevant offer will prevail in the event of an inconsistency with these general provisions.
16. CANCELLATION BY A DELEGATE OR PURCHASER
Cancellation requests must be submitted to CEO Academy in writing.
Cancellation requests may be sent to:
Email: admin@ceo-academy.org.za
The applicable cancellation period will be calculated by reference to the scheduled commencement date and time of the relevant Training Programme/Course/Event.
17. CANCELLATIONS RECEIVED AT LEAST FIVE DAYS BEFORE TRAINING
Where CEO Academy receives a written cancellation request at least five (5) calendar days before the scheduled commencement of the relevant Training Programme/Course/Event, the purchaser will be entitled to a refund of the amount paid, less any reasonable cancellation charge that CEO Academy is legally entitled to impose.
Subject to applicable law, CEO Academy’s cancellation charge will ordinarily not exceed twenty per cent (20%) of the amount paid. The charge will not be imposed automatically and will be determined reasonably in the circumstances, having regard to:
- the nature of the Training Programme/Course/Event;
- the length of notice provided by the purchaser;
- the reasonable potential for CEO Academy, acting diligently, to allocate the reserved place to another Delegate;
- the reasonable costs, expenses and losses incurred by CEO Academy as a result of the cancellation; and
- the general practice of the training industry.
The balance remaining after the deduction of any lawful and reasonable cancellation charge will be refunded to the party that made the payment, subject to verification of the payment and the applicable refund-processing requirements.
18. CANCELLATIONS LESS THAN FIVE DAYS BEFORE TRAINING
Where a booking is cancelled less than five (5) calendar days before the scheduled commencement of the Training Programme/Course/Event, CEO Academy will ordinarily impose a cancellation charge equal to 100% of the amount paid and no refund will ordinarily be due.
Where and to the extent that section 17 of the Consumer Protection Act 68 of 2008 applies, the cancellation charge will be reduced if retaining the full amount would be unreasonable, having regard to the nature of the training, the notice provided, CEO Academy’s reasonable ability to allocate the reserved place to another Delegate, the costs and losses incurred and the general practice of the training industry.
Where section 17 of the Consumer Protection Act does not apply, the cancellation charge specified in this clause will apply, subject to any other applicable law or contrary written agreement.
19. NO-SHOWS
A no-show will ordinarily attract a cancellation charge equal to 100% of the amount paid and, accordingly, no refund will ordinarily be payable.
Where and to the extent that section 17 of the Consumer Protection Act 68 of 2008 applies, the cancellation charge will be reduced if retaining the full amount would be unreasonable, having regard to the nature of the training, the absence of notice, CEO Academy’s reasonable inability to allocate the reserved place to another Delegate, the costs and losses incurred and the general practice of the training industry.
Where section 17 of the Consumer Protection Act does not apply, the no-show cancellation charge specified in this clause will apply, subject to any other applicable law or contrary written agreement.
Where section 17 applies, no cancellation charge will be imposed if the Delegate was unable to attend because of the Delegate’s death or hospitalisation. CEO Academy may request reasonable supporting documentation.
20. DELEGATE SUBSTITUTION
Where a Delegate is unable to attend, the purchaser may request that another suitable person attend in their place.
Substitution requests should be submitted to CEO Academy as soon as reasonably possible and, where practicable, at least 48 hours before the scheduled commencement of the Training Programme/Course/Event.
CEO Academy may approve or decline a substitution where reasonable grounds exist, including:
- programme-specific eligibility requirements;
- capacity restrictions;
- accreditation requirements;
- security requirements;
- administrative limitations; or
- other operational considerations.
- A substitution does not automatically create an entitlement to a refund.
21. REFUND PROCESSING
Where a refund is approved, CEO Academy will endeavour to process the applicable refund within thirty (30) days.
CEO Academy may require reasonable verification of the identity of the party entitled to receive the refund and the original payment.
22. CHANGES, POSTPONEMENT OR CANCELLATION BY CEO ACADEMY
CEO Academy reserves the right, where reasonably necessary, to:
- change a Training Programme/Course/Event date;
- change the time;
- change the venue;
- change the online training platform;
- change the presenter or facilitator;
- modify the programme content;
- postpone the Training Programme/Course/Event; or
- cancel the Training Programme/Course/Event.
Reasons may include, amongst others:
- presenter or facilitator availability;
- insufficient registrations;
- venue availability;
- technical difficulties;
- operational requirements;
- public emergencies;
- illness;
- regulatory or legal developments; or
- circumstances beyond CEO Academy’s reasonable control.
CEO Academy will notify affected Delegates or purchasers as soon as reasonably practicable.
Where CEO Academy cancels a paid Training Programme/Course/Event and is unable to provide an appropriate alternative acceptable to the purchaser, the purchaser will be entitled to a refund of the amount paid in respect of the cancelled Training Programme/Course/Event, subject to applicable law. Alternatively, the purchaser may agree to transfer the booking or receive a credit toward another Training Programme/Course/Event.
23. ONLINE TRAINING
CEO Academy may provide online Training Programmes/Courses/Events using third-party platforms, including Microsoft Teams, Zoom or another platform selected by CEO Academy.
Online access details may only be provided to Delegates whose Registration has been confirmed.
Access links, passwords and other credentials are personal to the registered Delegate and may not be shared without CEO Academy’s prior written permission.
CEO Academy reserves the right to restrict access where:
- payment has not been received;
- the Delegate is not registered;
- access credentials have been shared without permission; or
- there is a reasonable security or operational concern.
24. ONLINE TRAINING – TECHNICAL REQUIREMENTS
Delegates attending online training are responsible for ensuring that they have:
- a suitable computer, tablet or smartphone;
- a compatible browser or application;
- reliable internet access;
- sufficient data or bandwidth;
- functioning audio equipment; and
- any other technical requirements reasonably communicated by CEO Academy.
CEO Academy is not responsible for a Delegate’s inability to participate due to:
- inadequate internet connectivity;
- the Delegate’s device;
- software or operating-system problems;
- the Delegate’s network;
- insufficient data;
- third-party platform problems; or
- other technical circumstances outside CEO Academy’s reasonable control.
Where reasonably possible, CEO Academy will endeavour to provide assistance with access instructions.
25. THIRD-PARTY PLATFORMS
Where a third-party platform is used, such as Microsoft Teams or Zoom, use of that platform may be subject to the applicable third party’s own terms, conditions and privacy policies.
CEO Academy is not responsible for outages, interruptions, changes or failures of third-party platforms beyond its reasonable control.
CEO Academy may change the online platform where reasonably necessary.
26. IN-PERSON TRAINING
For in-person Training Programmes/Courses/Events, Delegates must comply with reasonable venue rules, health and safety requirements, security requirements and instructions from CEO Academy or the applicable venue.
CEO Academy reserves the right to refuse entry to or remove a Delegate where the Delegate:
- behaves in a disruptive, abusive or threatening manner;
- creates a health or safety risk;
- fails to comply with reasonable venue requirements;
- interferes materially with the training or other Delegates; or
- otherwise engages in serious misconduct.
Where a Delegate is refused entry or removed for such reasons, no refund will ordinarily be payable.
27. TRAINING MATERIALS
Training Materials may be supplied digitally, physically or through another appropriate method.
Training Materials may include:
- presentations;
- manuals;
- workbooks;
- templates;
- guides;
- notes;
- case studies;
- digital documents;
- videos;
- recordings; and
- other educational resources.
Training Materials are provided for the purposes of the relevant Training Programme/Course/Event and may not be used for unauthorised commercial or educational purposes.
CEO Academy may determine which Training Materials are included with a particular Training Programme/Course/Event.
28. INTELLECTUAL PROPERTY AND COPYRIGHT
All intellectual property rights in CEO Academy’s Training Materials, course content, presentations, manuals, templates, methodologies, graphics, recordings, videos, written materials and other content remain with CEO Academy and/or the applicable rights holder unless expressly stated otherwise.
Nothing in these Terms and Conditions transfers ownership of such intellectual property to a Delegate, Member, Employer or other purchaser.
Unless CEO Academy has given prior written permission, Delegates may not:
- copy Training Materials;
- reproduce Training Materials;
- sell Training Materials;
- distribute Training Materials;
- publish Training Materials;
- upload Training Materials to websites or online platforms;
- make Training Materials publicly available;
- commercially exploit Training Materials;
- create derivative training products from the materials; or
- provide the materials to persons who were not entitled to receive them.
Employers purchasing training for staff may use Training Materials internally only to the extent expressly permitted by CEO Academy.
29. RECORDING OF TRAINING
Delegates may not audio-record, video-record, photograph, reproduce or otherwise capture a Training Programme/Course/Event or its Training Materials without the prior written consent of CEO Academy and, where applicable, the presenter or other rights holder.
CEO Academy may, where appropriate and subject to applicable law, record portions of online or in-person training for purposes including:
- training administration;
- quality assurance;
- internal records;
- future training development;
- educational use; or
- promotional purposes.
Where recording or use of identifiable Delegate information is contemplated, CEO Academy will take reasonable steps to ensure that applicable privacy and consent requirements are observed.
30. PHOTOGRAPHS, TESTIMONIALS AND PROMOTIONAL MATERIAL
CEO Academy may request permission from Delegates to use photographs, testimonials, feedback or other statements for promotional purposes.
Where specific consent is required by applicable law, CEO Academy will obtain such consent.
A Delegate is not required to provide a testimonial or promotional material as a condition of attending a Training Programme/Course/Event.
31. ATTENDANCE AND CERTIFICATES
Selected Training Programmes/Courses/Events may require Delegates to complete an attendance register or digital attendance record.
Payment and registration alone do not guarantee the issue of a Certificate of Training, Completion or Attendance.
Certificates are subject to the Delegate satisfying the applicable attendance and/or completion requirements communicated for the relevant Training Programme/Course/Event.
CEO Academy may determine the minimum attendance or completion requirements applicable to a particular programme.
Certificates may be issued digitally or in another format determined by CEO Academy.
CEO Academy may withhold or decline to issue a certificate where the applicable requirements have not been met or where the applicable Invoice remains unpaid.
32. TRAINING CONTENT AND NO LEGAL ADVICE
CEO Academy provides training for educational and professional development purposes.
Although CEO Academy endeavours to ensure that training content is accurate, relevant and current at the time of presentation, information provided during training does not constitute legal advice, legal representation or professional advice concerning a particular factual situation.
Delegates should obtain appropriate professional or legal advice before taking action based on information presented during a Training Programme/Course/Event where necessary.
CEO Academy does not accept responsibility for decisions made by a Delegate, Employer, Member or other person solely on the basis of training content.
33. CHANGES IN LAW AND TRAINING CONTENT
CEO Academy’s training may address legislation, regulations, case law, collective agreements, bargaining council requirements, policies and other legal or regulatory developments.
These may change after training materials have been prepared or after a Training Programme/Course/Event has been presented.
CEO Academy endeavours to keep training content appropriately current but does not warrant that Training Materials will remain current or applicable after the date of the relevant Training Programme/Course/Event.
34. PRIVATE AND EMPLOYER TRAINING
CEO Academy may provide Private Training or customised employer training.
Private Training may be subject to a separate Quotation, proposal, scope of work or written agreement.
Such arrangements may address:
- training objectives;
- programme content;
- number of Delegates;
- duration;
- venue;
- online or in-person delivery;
- presenter requirements;
- customisation;
- Training Materials;
- travel;
- accommodation;
- additional costs;
- payment milestones;
- cancellation;
- postponement;
- substitution; and
- other specific requirements.
Where specific written terms have been agreed for Private Training, those terms will apply to the extent of any inconsistency with these general Terms and Conditions.
35. TRAVEL, VENUE AND ADDITIONAL COSTS
Where a Training Programme/Course/Event requires travel, accommodation, venue hire, courier services or other additional costs, such costs may be charged separately where communicated in the applicable Quotation or Invoice.
For Private Training, travel and other associated costs may be included in the Quotation or charged separately.
36. WEBSITE INFORMATION
CEO Academy endeavours to ensure that information published on its website is accurate and up to date.
However, errors may occasionally occur, including typographical, pricing, date, programme or technical errors.
CEO Academy reserves the right to correct errors and to amend website content where reasonably necessary.
Information on the website does not constitute a binding offer unless expressly stated otherwise.
37. WEBSITE AVAILABILITY
CEO Academy endeavours to maintain the availability and security of its website but does not warrant that the website will always be:
- available;
- uninterrupted;
- error-free;
- secure; or
- free from viruses or other harmful components.
CEO Academy is not responsible for interruptions or failures outside its reasonable control.
Nothing in this clause excludes or limits CEO Academy’s liability for fraud, wilful misconduct or gross negligence, nor does it limit any statutory right, remedy or liability that may not lawfully be excluded or limited.
38. PRIVACY AND PROTECTION OF PERSONAL INFORMATION
CEO Academy respects the privacy of Delegates, Members, Employers and other persons whose personal information it processes.
CEO Academy will process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
Personal information may include:
- names and surnames;
- contact details;
- email addresses;
- telephone numbers;
- employer information;
- job title;
- membership information;
- booking and registration information;
- attendance records;
- payment and Invoice information;
- certificate information;
- training history;
- feedback;
- communications; and
- other information reasonably required to administer CEO Academy’s services.
CEO Academy may process personal information for purposes including:
- responding to enquiries;
- processing Booking Requests;
- preparing Quotations and Invoices;
- administering payments;
- confirming registrations;
- communicating with Delegates and Employers;
- providing Training Programmes/Courses/Events;
- maintaining attendance records;
- issuing certificates;
- providing Training Materials;
- administering feedback;
- improving training services;
- complying with legal obligations; and
- other specifically defined business purposes permitted by law.
CEO Academy will not sell or rent personal information.
Personal information may be disclosed to service providers, presenters, venues, technology providers or other third parties where reasonably necessary to provide services or where permitted or required by law.
CEO Academy will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.
39. COOKIES
The CEO Academy website may use cookies and similar technologies to support:
- website functionality;
- security;
- analytics;
- performance; and
- user experience.
Users may be able to manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
40. INFORMATION SECURITY
CEO Academy takes reasonable measures to protect information submitted to or processed by its systems.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
CEO Academy cannot guarantee the absolute security of information transmitted electronically and will not be responsible for a security incident to the extent that it could not reasonably have been prevented despite appropriate safeguards.
41. FORCE MAJEURE
CEO Academy will not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include, amongst other things:
- natural disasters;
- severe weather;
- public emergencies;
- pandemics;
- government restrictions;
- civil unrest;
- strikes;
- labour disruptions;
- power outages;
- significant internet or telecommunications failures;
- cyber incidents;
- venue closures;
- illness;
- death or unavailability of a presenter;
- third-party platform failures; or
- other circumstances reasonably beyond CEO Academy’s control.
Where reasonably possible, CEO Academy will endeavour to reschedule or provide an appropriate alternative.
42. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, CEO Academy will not be liable for indirect, consequential, incidental, special, or economic losses arising from participation in, or inability to participate in, a Training Programme/Course/Event.
CEO Academy’s liability, where liability is legally established, will be subject to the limitations permitted by applicable law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
43. DELEGATE RESPONSIBILITY
Delegates are responsible for:
- providing accurate information;
- ensuring that their Booking Request and registration information is correct;
- complying with applicable payment requirements;
- attending the correct Training Programme/Course/Event;
- maintaining the confidentiality of online access credentials;
- complying with venue and training requirements;
- using Training Materials responsibly; and
- obtaining appropriate professional advice where required.
44. B-BBEE
Consolidated Employers Organisation is a B-BBEE Level 7 Contributor.
Where a Delegate or Employer requires specific B-BBEE, skills-development or training-related documentation, CEO Academy will provide such documentation where applicable and reasonably available.
The issuing of a training certificate does not, by itself, constitute a guarantee that a particular training intervention will qualify for a particular B-BBEE, skills-development or regulatory benefit.
Employers should obtain appropriate professional advice regarding the treatment of training for their particular compliance requirements.
45. COMPLAINTS AND FEEDBACK
CEO Academy welcomes feedback concerning its Training Programmes/Courses/Events and services.
Training-related feedback, enquiries or complaints may be directed to:
Carl Ranger
Head of CEO Academy
Email: admin@ceo-academy.org.za
CEO Academy will endeavour to address legitimate complaints and concerns within a reasonable period.
46. GOVERNING LAW
These Terms and Conditions and any dispute arising from or relating to the provision of CEO Academy’s services are governed by the laws of the Republic of South Africa.
Nothing in these Terms and Conditions limits any mandatory rights or protections available to a consumer or other party under applicable South African law.
47. DOMICILIUM CITANDI ET EXECUTANDI
CEO Academy and Consolidated Employers Organisation choose as its domicilium citandi et executandi for all purposes under these Terms and Conditions:
Consolidated Employers Organisation
Registered Employers’ Organisation No: LR 2/6/3/377
Unit 18 Cambridge Office Park
Bauhinia Street
Highveld Technopark
Centurion, 0157
South Africa
Any notice or communication delivered to the above address will be dealt with in accordance with applicable law.
48. GENERAL
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will, to the extent necessary, be severed or modified without affecting the validity of the remaining provisions.
Failure by CEO Academy to enforce any provision at any particular time does not constitute a waiver of its right to enforce that provision subsequently.
These Terms and Conditions, together with any applicable Quotation, Invoice, booking confirmation, event-specific terms or Private Training agreement, constitute the agreement governing the relevant service.
Where a specific written term applicable to a particular Training Programme/Course/Event conflicts with these general Terms and Conditions, the specific written term will prevail to the extent of the inconsistency.
CEO Academy reserves the right to amend these Terms and Conditions from time to time.
The version applicable to a booking will generally be the version in effect at the time the booking is accepted, unless otherwise required by law or expressly agreed.
49. ACCEPTANCE OF TERMS
By:
- submitting a Booking Request;
- requesting a Quotation;
- accepting a Quotation;
- accepting or acting upon an Invoice;
- making payment;
- attending a Training Programme/Course/Event;
- accessing online training;
- receiving or using Training Materials; or
- otherwise using CEO Academy’s training services,
the relevant Member, Employer, Delegate or other contracting party acknowledges that they have read, understood and accepted these Terms and Conditions.
50. CEO ACADEMY CONTACT DETAILS
CEO Academy – Training Enquiries
Head of CEO Academy: Carl Ranger
Email: admin@ceo-academy.org.za
Email: carl@ceosa.org.za
Website: https://ceo-academy.org.za
Events & Training Schedule: https://ceo-academy.org.za/courses
Consolidated Employers Organisation
Registered Employers’ Organisation No: LR 2/6/3/377
Unit 18 Cambridge Office Park
Bauhinia Street
Highveld Technopark
Centurion, 0157
South Africa
Tel: 012 880 0294
Email: admin@ceosa.org.za